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Part of the castle school education trust

"The Castle School Education Trust is committed to high quality education across the primary, secondary and sixth form key stages. Our schools cover the South Gloucestershire area. We encourage independence within each school within a strong framework of values."

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Tortworth Primary School

Queries and Complaints

What should you do if you have a query or aren’t happy about something?

If there is something you don’t understand or you are not happy about, please come in and see us. (You may just want to get something off your chest.) You can discuss this with the class teacher or another appropriate member of staff, such as the Special Needs Coordinator (SENCO) if it is about special needs. 

The beginning and end of the school day is a very busy time for class teachers, who usually have a class of children to welcome, so you may need to be flexible when arranging a time to meet. In some cases, you may need to make an appointment to see the Head Teacher.

We know that it can feel uncomfortable to question or challenge, but if you don’t tell us what is worrying you we cannot explain what we are doing or try to put it right.

If you feel you need to complain when you’ve discussed your query or concern,  there is a form you’ll need to use. We have placed a link to the trust complaints policy which contains the form here:  CSET Policies